What data do we hold about you?
This website is provided to help you to select products to meet your needs. To do this we must obtain certain personal information to serve your order. The information that you give us will then be passed by us to potential providers who will use that information to service your order/request.
Sharing of personal information
The below given refund policy is only applicable in cases where the buyer has initiated the cancellation before receiving the order. Order is cancelled within 24 hours of placing the order + process of shipping is not initiated = complete refund of item value. Order is cancelled within 24 hours of placing the order + process of shipping is initiated = Rs. 200 cancellation fee would be charged. Order is cancelled after 24 hours of placing the order + process of shipping is not initiated = 2% of item value would be charged (only for online payments). Order is cancelled after 24 hours of placing the order + process of shipping is initiated = Rs. 200 cancellation fee + 2% of item value (only for online payments), would be charged.
How will I receive the refund?
On successful cancellation the refund amount of item value will be credited to you in the form of a credit to your bank account/credit card/net banking within 7 -10 business days. As part of the process, Opal Solutions finance team would get in touch with you at the earliest possible to provide you with all the necessary details.