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    Privacy Policy



    We, at opalsolutions.co.in, value the trust of our customer and respect their privacy. When you place an order on opalsolutions.co.in, we collect data entered by you to fulfill your order. This data is only used by us and our associates. We advice our customers to read the privacy policy carefully before placing any order. By accepting the Privacy Policy you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.


    What data do we hold about you?

    This website is provided to help you to select products to meet your needs. To do this we must obtain certain personal information to serve your order. The information that you give us will then be passed by us to potential providers who will use that information to service your order/request.


    Sharing of personal information

    The nature of our service means that depending on the nature of your enquiry we have to share your personal data with our partners who provide the products and services that you request. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. opalsolutions.co.in and its affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.


    Refund Policy

    The below given refund policy is only applicable in cases where the buyer has initiated the cancellation before receiving the order. Order is cancelled within 24 hours of placing the order + process of shipping is not initiated = complete refund of item value. Order is cancelled within 24 hours of placing the order + process of shipping is initiated = Rs. 200 cancellation fee would be charged. Order is cancelled after 24 hours of placing the order + process of shipping is not initiated = 2% of item value would be charged (only for online payments). Order is cancelled after 24 hours of placing the order + process of shipping is initiated = Rs. 200 cancellation fee + 2% of item value (only for online payments), would be charged.


    How will I receive the refund?

    On successful cancellation the refund amount of item value will be credited to you in the form of a credit to your bank account/credit card/net banking within 7 -10 business days. As part of the process, Opal Solutions finance team would get in touch with you at the earliest possible to provide you with all the necessary details.