Opal Solutions believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 1 hour of placing an order. However, if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them, order cancellation fee at the rate of Rs. 200/order will be charged. This is applicable only for orders which have been shipped and are cancelled before or at the time of receiving by the customer. No cancellation fee will be charged in case an order is cancelled by Opal Solutions because of non-availability or any other reason.
In case of receipt of damaged or defective items, please report the same to our Customer Service team and we will issue a brand new replacement to you at no extra cost. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported at the time of delivery of the products.
In case you feel that the product received is not as per your order, you must bring it to the notice of our customer service at the time of delivery of the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with manufacturers warranty, kindly refer the issue to them.
How to cancel orders before you receive your product?
If you placed your order and wish to cancel it, please call our customer care or you can also email the order cancellation request to email@example.com with your order number, the date of purchase, your full name and address.
What if my orders already been dispatched?
Because we like to dispatch our products as soon as possible (most of the orders are dispatched within 1 hour of receiving the order), sometimes we may have dispatched your order before you call or email. In that case, order cancellation fee at the rate of Rs. 200/order will be charged.
Also, the following shall not be eligible for return or replacement -
Orders cannot be returned/refunded for any reasons other than following: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product. Brand warranties, wherever applicable, would supersede Opal Solutions returns policy;
Damages due to misuse of product;
Incidental damage due to malfunctioning of product;
Products with tampered or missing serial / UPC numbers;
Any damage / defect which are not covered under the manufacturers warranty;
Any product that is returned without all original packaging and accessories, including the box, manufacturers packaging if any, and all other items originally included with the product(s) delivered;
The below given refund policy is only applicable in cases where the buyer has initiated the cancellation before receiving the order.
Order is cancelled within 24 hours of placing the order + process of shipping is not initiated = complete refund of item value.
Order is cancelled within 24 hours of placing the order + process of shipping is initiated = Rs. 200 cancellation fee would be charged.
Order is cancelled after 24 hours of placing the order + process of shipping is not initiated = 2% of item value would be charged (only for online payments).
Order is cancelled after 24 hours of placing the order + process of shipping is initiated = Rs. 200 cancellation fee + 2% of item value (only for online payments), would be charged.
How will I receive the refund?
On successful cancellation the refund amount of item value will be credited to you in the form of a credit to your bank account/credit card/net banking within 7 -10 business days. As part of the process, Opal Solutions finance team would get in touch with you at the earliest possible to provide you with all the necessary details.