eCRM is a system for managing a company’s interactions with current and future customers. It involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support. eCRM is a three-stage paradigm that involves people, processes and technology.
-Account Creation you can create an accounts in eCRM
-Lead Creation for each account you can allocate the leads in eCRM
-Conversation Creation for the leads you can have the conversations in eCRM
-Contact creation after having the conversations with respect to leads you can convert the leads to contacts in eCRM
-Mission creation you can create your own missions like target reaching etc.. in eCRM
-Opportunity creation for the existing contacts you can build the opportunities in eCRM
-Report creation you can customize the report creation by your own ideology or as per your requirement in eCRM
-Marketing process involves in the email marketing, campaign marketing and many more.. with the graph visualization in eCRM
eCRM ensure that the technology is aligned with your organizational needs, that the right people receive the appropriate levels of training that they need to adopt and use the solution to the benefit of your organization, and that the solution aligns with and enhances your business processes all with an affordable cost that you’ll know up-front.
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